Notable Accomplishments:

• Fulfilled role as Project Lead/Manager and UX/UI designer for company’s first completely in-house developed electronics project.
• Spearheaded product testing overhaul, improving data collection and repeatability.
• Delivered 15+ sellable-product projects for the local and international business arms.

Key Responsibilities:

• Develop project scope of work, risk register, timeline estimates and budget estimates. - Developed scope of work for technical projects, including testing plans for off-shelf parts along with product specification, documentation, timelines and cost estimates for new product designs.

• Identify project design risks and flag issues to stakeholders to minimise risk. - Provided updates to relevant stakeholders to inform them of issues, provide status updates, and engage in negotiations for further resourcing from external teams to accommodate changing project timelines.

• Make system level decisions to ensure best possible project outcome. - Engaged in continuous discussions with project team and stakeholders to ensure that the product continued to fit into the evolving product lineup being developed by the company.

• Perform, with assistance of senior engineers and project team, failure mode analyses and analyse potential design advantages to achieve MVP. - Performed Failure Mode and Effect Analyses on products being developed and highlighted risks and proposed testing to ensure minimisation of potential product failures. Provided feedback on potential critical failures to stakeholders and proposed testing methods to determine potential frequency and severity.

• Conduct project reviews, maintain project plan, timelines and interdependencies awareness to ensure deliverables are completed on time. - Performed project reviews with team members to ensure deliverables were met or that issues were raised to stakeholders. Maintained project plan in accordance with raised issues and requirement changes based on feedback from internal and external stakeholders.

• Responsible for technical planning, requirements management, technical assessments, project team resourcing and critical pathway analysis. - Planned technical work, project requirements, performed estimations and identified the critical project pathway. Worked with resourcing coordinator to ensure allocations of resourcing were adequate to meet deadlines of active projects.

• Integrate electronic, mechanical and software subsystems. - Integrated subsystems into unified product for testing, pre-compliance, internal & external showcasing, and product testing. Developed documentation and manufacturing packages for delivery to manufacturers for final product manufacture.

• Perform mechanical design work and reviews. - Developed mechanical designs and solutions, performed testing for pre-compliance risk reduction and provided support to technical documentation team as required to achieve necessary deliverables for projects.

Notable Accomplishments:

• Managed the validation testing of company’s motor range replacements under critical-stock pressure during worldwide chip shortages.
• Implemented compliance workflow improvements to improve incoming goods quality control.
• Conducted reviews and approvals of manufacturing drawings to improve documentation for QA and Production.

Key Responsibilities:

• Develop conceptual ideas into marketable finished products within budget and time constraints. - Proposed and developed concepts into marketable products based on customer and product management briefs in accordance with proposed budgets and required launch timeframes, including reaching out to potential vendors to provide accurate cost and time estimates ahead of final design approval.

• Re-engineering of existing products to improve cost, functionality, reliability and manufacturing efficiencies. - Refined product designs to reduce manufacturing costs, improve service life, ensure compliance with incoming regulations and improve interoperability with other products in the company’s product lineup.

• Ensure that all products meet, improve or exceed company and industry standards. - Developed baseline testing for products in reference to expected failure modes to provide product management team with data around the expected mean time between failure and overall soundness of product for the market.

• Assist in checking and approving work completed by other team members. - Conducted reviews and approvals of work to ensure high quality documentation for internal quality assurance and external vendor’s usage, ensuring unambiguous specification of parts both for production and quality review.

• Support in the development and implementation of departmental procedures and document control. - Engaged in the development of internal procedures and processes for the team, laying out specification and requirement planning, and streamlined testing procedures to assist in accelerating products from concept to market.

• Communicate project status through reports, presentations and design reviews. - Provided reports to stakeholders and presented updates, issues and proposed designs. Performed design reviews with peers to ensure individual designs were fit-for-purpose.

• Generate technical product documentation. - Generated and assisted with technical documentation for products including user manuals, product labels, regulatory compliance documentation, firmware and compliance registers as well as additional documentation as required by specific customers.

• Provide time estimates for costing and planning. - Provided estimations for cost, effort and overall timeline based on knowledge of process and prior experience. Engaged with other members of project team to ensure that timelines and effort estimations were accurate throughout the lifecycle of projects.

• Provide timely and effective technical support to customers and suppliers. - Provided customer support team and product management with technical support and data to ensure positive outcomes for end-users and customers. Provided timely responses to vendor queries regarding designs and specification queries for product manufacture.

Notable Accomplishments:

• Implemented quality practices and streamlined assembly procedures to maintain production rates and quality whilst reducing assembly time by 25%.
• Implemented data-driven, just-in-time purchasing enabling inventory value reductions.
• Setup weekly reporting on stock position for sales and executives to provide insight into production status.
• Implemented improved batch processing for subcomponents, further increasing production line throughput by 30%.
• Performed product line rationalisation in consultation with sales and marketing, streamlining product offerings by 56%.

Key Responsibilities:

• Optimise stock-on-hand quantities ensuring minimum levels of saleable stock with minimal inventory capital investment and enforce stock management principles in other warehouse locations. - Established forecasting for stock based on historic sales and spearheaded reduction of low-value end-product SKUs by 56% to improve stock on hand quantities with a reduction in sub-component stock held. Implemented reporting for stock control for other warehouses to ensure timely resupply of saleable products and to provide overview reporting to management and sales to allow for negotiations of dispatch timelines with customers.

• Troubleshoot & take lead in resolving supply chain issues (e.g. stock availability). - Investigated supply chain issues and worked with suppliers to ensure appropriate quality checks were in place to minimise faults. Implemented incoming goods inspections to ensure faulty stock was returned to vendors quickly to reduce stock and management overheads.

• Assist the Purchasing Manager to ensure a high level of supplier communication is maintained and act as the first escalation point when supplier issues arise, ensuring suppliers are held to account whilst maintaining professional and polite supplier relations. - As part of staff reduction in the department, modified procedures to streamline product assembly and component ordering to accomodate a >25% reduction in staff whilst ensuring implemented quality assurance practices were followed on incoming goods.

• Ensure processes are well-documented, create new process documents and ensure documentation is published, updated and distributed as needed. - Developed processes and documented processes to assist with onboarding of new staff, maintained documentation and encouraged team to provide updates to documentation as processes changed based on external factors such as vendors and shipping.

• Investigate opportunities to reduce production costs while maintaining quality (e.g. alternative suppliers, improved tools, utilising different office locations, changing build processes). - Spearheaded time-saving measures in production to improve build efficiency through changes in tools used for processes, expanded testing of finished product (reducing rework time). Performed negotiations with alternative suppliers to improve held stock quantities and reduce part lead time.

• Ensure quality control standards are maintained and seek opportunities for further improvement using internal metrics, reports from the support department and other data. - Working with the production staff and development team, implemented testing requirements and standard testing for all products to ensure prior to dispatch that all products function as expected.

• Ensure production space is kept tidy and that space and staff adhere to OH&S standards. - Implemented procedures for stock storage, management, and for build area post-work clean-up and usage to improve overall tidiness and visibility of stock within the production space.

• Prepare stakeholder reporting to demonstrate with appropriate data that production goals are being achieved & organise regular internal stakeholder meetings. - Developed stakeholder reporting covering all sections of the department from incoming goods through to dispatch, including providing monthly and historic build-times for assembled products to help identify issues as they arise and provide indications as to when additional resources required based on expected sales for future months.

Notable Accomplishments:

• Redeveloped the core product’s mechanical components, reducing cost and improving user experience.
• Implemented version control protocols for the mechanical engineering team enabling rollbacks of design and multi-user access.
• Advocated for and expanded testing in adverse and real-world conditions for the mechanical aspects of newly developed systems.

Key Responsibilities:

• Develop concepts into marketable finished products within budget and time constraints. - Developed new product ideas into finished products based on market feedback and market opportunities as indicated by sales and marketing teams, providing prototypes for further market research ahead of finalised products being released into the market.

• Re-engineering existing products to improve functionality, reliability, increase cross-product uniformity and improve manufacturing efficiency. - Conceptualised and developed ideas to improve products based off customer feedback and implemented those changes into existing products to expand sales opportunities by increasing capability of current products and improve cross-product uniformity thereby reducing total unique parts required across product lines.

• Develop electro-mechanical systems to improve in-house manufacturing processes. - Designed and deployed testing systems to improve reliability and quality assurance of cabling looms and other electromechanical components assembled by in-house production staff.

• Coordinate plastic part production with external manufacturers. - Coordinated the production of injection moulded parts with external manufacturers to ensure quality and part compatibility ahead of product launch. Maintained relationship with this vendor throughout initial development and launch until the production team was able to accept handover of the product and associated manufacturing details.

• Improve mechanical development processes to improve information retention, version control and overall development process flow. - Adjusted processes to enable clear documentation of process, improve accuracy and flow of information and to provide traceability of developments and approvals as well as provide version control and roll back capabilities for part and drawing developments throughout the mechanical development team.

• Liaise with electronics and software engineers to assist with integration of multi-disciplinary products. - Worked closely with multi-disciplinary engineers to assist with integration of software, electronics and mechanical systems including their testing and the deployment of the assembly process to the production team.

Notable Accomplishments:

• Created internal knowledge base leading to improved support ticket resolution times.
• Performed risk assessment and analysis on key product launches to ensure support team was adequately equipped prior to product launch.
• item Became the product expert for the newly launched PhotoSentinel Mach II making myself the internal go-to for issues and support queries relating to that product and its accessories.

Key Responsibilities:

• Responsible for the creation and maintenance of a repository for support allowing for training and support. - Lead the creation of an internal support knowledgebase to improve accuracy and speed of responses to customer issues, documented issues and their solutions in database for future reference by support and sales team.

• Utilise customer feedback and data to perform root cause analysis and reduce failures and customer support needs. - Consolidated customer reports of issues and performed root-cause-analysis based on customer provided data and recreation of issues. Reported these root causes back to development and assisted with testing of the proposed fixes to ensure end-user issues were fully rectified.

• Work closely with the product team to drive action and development to improve the customer experience. - Provided feedback directly to development team to guide new development’s user experience to improve customer satisfaction and useability of the product.

• Work with customer facing product teams to scope and prioritize internal tool development. - Liaised with production and support staff to assist with scoping and prioritisation of developments for production and support use.

• Manage product and feature launches for the support team. - Managed launches of support-specific tools and products for the support team to assist with integration of data between support, sales and marketing to improve collaboration and alignment between departments.

• Collaborate with team leaders to advise on operation strategies for key upcoming launches. - Advised team leaders on the potential risks and issues associated with upcoming product launches from the perspective of the support team and customers using development and historic data to highlight these risks.

• Act as a knowledge owner for specific products in the support team. - Took on the role of primary support person for newly released product, provided support internally to the sales team, production team and externally directly to customers using and installing systems in the field.

Key Responsibilities:

• Provide face-to-face and remote contact customer service whilst adhering to SLAs. - Using technical skills and communicating directly with customers, resolved customer cases in-store and in the field for cases including personal computer, network, business computing, consumer printing, business imaging systems.
• Installation, maintenance, commissioning and compliance of software, hardware, network systems, audio-visual equipment and cabling. - Undertook comissioning and installation of network, business computing, consumer printing, business imaging systems for small and medium-scale businesses, including deployment of proprietary software and builds in secure environments.
• Assure quality for customer’s equipment including repairs and preventative maintenance. - Performed diagnosis and preventative maintenance of customer’s equipment, providing recommendations and training to the customer on future troubleshooting, customer-conducted maintenance and pricing of repair or replacement.
• Lead team installation/comissioning projects including contractor and service provider liaison and OH&S reporting. - Actively led teams through medium-scale installation projects for networking and business computing systems.
• Mentoring for apprentices in-field and in-house. - Provided mentoring for apprentices in-field and in-workshop.